Who will deliver my order?
We use UPS, USPS, FedEx, and other local couriers. UPS and FedEx cannot deliver to PO Boxes , so please provide a physical street address for shipping unless using USPS. Some orders that are delivered via local couriers will require a signature for receipt of the product. Some delivering companies will not leave a product at your home without a note allowing them to do so. In these cases, the product will be sent back to the warehouse it was shipped from, delaying delivery.
How much is shipping?
The shipping rates listed in your checkout page are the rates that will apply on the order.
When are orders processed?
Native Supply Company's business hours are Monday through Friday, 9 am to 3 pm MST. We do not process orders on Saturday, Sunday, or US Holidays, nor do our carriers deliver on these days. Most orders ship out within 24 hours during weekdays. This processing time is considered when calculating our estimated delivery dates. Native Supply Company reserves the right to review and reject any order for any reason.
Can you export outside the United States?
At this time, we cannot ship orders internationally, or to APO/FPO/Military addresses. All purchases intended for export outside of the U.S. will be rejected.
What are my shipping options?
By default, you order will ship ground and be delivered in approximately 5 business days, as indicated at checkout. Some items have shorter or longer lead times, which will be listed on the product page and in the checkout process, including "Manufacturer Direct" items. Manufacturer direct items cannot be expedited and will ship directly to you when the item is ready.
Priority and Expedited options speed up the processing and handling of your order but are not guaranteed shipping methods. We are not able to offer Priority and Expedited handling options on some large-quantity or multiple-item orders.
Overnight shipping is the only guaranteed shipping method, and overnight orders must be placed by phone before 1:00pm MST M-F and will incur additional, non-refundable costs. Not all products can be shipped overnight.
We cannot ship on 3rd party shipping accounts.